Need help with your account, payments, or responsible gaming tools? Hakibets Kenya support team is available to assist you quickly and professionally.
Use the “Forgot Password” option on the login page, enter your registered mobile number or email, and follow the instructions sent to you. If you still cannot access your account, contact support for manual assistance.
Withdrawals may be delayed due to verification checks, incomplete account information, or payment provider processing times. Ensure your details are correct and contact support if a withdrawal has been pending longer than the stated timeframe.
Verification may require identity and address documents. Upload them securely via your profile page or send them to our email, following the instructions in the verification section of your account.
Immediately change your password, enable any additional security features available, and contact support. Our team will review activity, secure your account, and guide you on further steps.
Hakibets Kenya promotes safe and responsible betting in line with BCLB regulations. If you feel that gambling is affecting your life negatively, our support team can guide you through available protection tools and resources.
For additional independent help, we recommend contacting Kenyan or international organizations specializing in gambling support and counselling.
If you are not satisfied with the way an issue has been handled, you may raise a formal complaint. Start by contacting our support team with full details of your concern, including dates, transaction IDs, and any relevant screenshots.
Complaints are reviewed according to our internal procedures and regulatory obligations. If you still feel the matter remains unresolved after our final response, you may be able to escalate it to the relevant regulatory or alternative dispute resolution body as outlined in our Terms and Conditions.